Tesla is “profiled” for the first time this year and had the worst rating. It’s not officially ranked b/c Tesla wouldn’t provide consent for JD Power to contact its owners in 15 states where consent is required. Fascinating.
Dodge and Kia ranked highest. Given that infotainment was a problem area for most cars and given that FCA and Kia products have highly rated infotainment systems (for ease of use), I wonder if that might have tipped the scales in their favor…
Must depend on the industry. Was very close with someone in the inside of manufacturing mattresses and she knew exactly how mattresses were made, what was quality, what was all gimmicks. She went on seminars and conferences for mattress development. She looked at consumer reports “top 10” mattresses for 2018 and said the top 5 mattresses had to be paid advertisement because they were all cheaply made, low quality “luxury” mattresses retailing for 3-5k.
This experience is purely anecdotal, but if consumer reports was giving high marks and reviews to gimmicky mattresses, does that extend to other products they review?
Honestly just don’t trust any organization that makes its claim in the industry as being impartial or unbiased. There will always be bias.
IMO, these surveys on quality are all worth nothing more than a time waster while sitting on the throne. I’ve had cars that CR or JDPower recommends as best buys that had so many problems I couldn’t wait to get rid of them. OTOH, I’ve had cars that were considered problems that gave me trouble-free service. Now that I lease, none of it matters anymore, as if there are problems, they’ll be covered under warranty, and I’ll get a car to use while they’re doing so. And if they are problems, I know there’s an end in sight where I can hand back the keys, and it’s not my problem anymore.
Mitsubishi at #6? Right. I think buyers of higher end cars are much more likely to complain about every single thing they notice. Maybe even without fully understanding that it may not be an issue at all lol
Not that I think the CR is the Holy Grail, but I just took a quick peek at CR’s mattress ratings. They don’t publish a “Top 10,” and, among the top picks for 2020 they have in multiple categories (they categorize by air, innerspring, and foam), very few of them (like 2 total?) are in the 3-5K range. They even have a top selection that’s less than $1K. I doubt the top-rated choices in 2018 were that much different, in terms of price.